Work Experience

Telstra Global

Jan 2013 – Aug 2017
New York City, USA

Global Program Manager / Service Delivery Project Manager

  • Led​ ​and​ ​directed​ ​Service​ ​Delivery​ ​Programs​ ​for​ multi-million dollar projects for ​US​ ​Fortune​ ​500​ ​accounts,​​ ​specializing​ ​in​ ​low latency​ ​fiber​ ​optics​ ​and​ ​global​ ​IT​ ​infrastructure​ ​industry​ ​products​ ​for​ ​finance,​ ​broadcasting,​ ​tech​, and ISP/Telcos
  • Managed and supervised internal and external team of 15 people, coordinating international planning meetings, managing and effectively motivating staff to complete work on budget and on time according to client and company governance standards
  • Managed​ ​end-to-end​​order​ ​tracking​ ​and​ ​service​ ​assurance​ ​reports​ ​and​ ​communications between​ ​stakeholders,​ ​vendor​ ​management,​ ​network​ ​engineers,​ ​and​ ​IT​ ​Directors​ ​worldwide in​ ​all​ ​time​ ​zones,​ ​including​ tailored​ ​presentations​ & reports​ ​for​ customers and senior management
  • Worked​ ​with​ ​Microsoft​ ​Project​ ​to​ ​formulate​ ​project​ ​plans​ ​and​ ​timelines​ ​and​ ​presented​ ​service delivery​
  • Implementation​ ​plans​ ​to​ ​senior​ ​customer​ ​management​ ​and​ ​IT​ ​Directors,​ ​setting​ ​delivery expectations​ ​and​ ​building​ ​customer​ ​relationships
  • Work on high-level, high-speed circuits such as E1, E3, STM1, STM4, GigE, WAVE, DS1, DS3,
    Ethernet, SDH/Sonet, MPLS, Wavelength, LAN-PHY
  • Managed provisioning of network infrastructure products such as IPVPN, MPLS, Internet, Private Lines, IP Transit, VOIP, Data Center/Colo, Satellite and Microwave
  • Interpreted​ ​legal​ ​and​ ​contractual​ ​language​ ​for​ ​SLA,​ ​​disconnect​ ​clauses and finance reports​ ​for​ ​IT infrastructure,​ ​local​ ​access,​ wholesale​ ​services​ and​ ​undersea​ ​cable​ ​distribution​ ​services
  • Received position advancements in a fast-paced and highly technical environment as a result of can-do attitude, attention to detail and passion for learning
  • Work with International customers and vendors around the globe in all time zones.

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